Return & Refund Policy

Last Updated: June 29, 2026

At ContainerStoreOnline™, customer satisfaction is at the heart of everything we do. We are committed to providing a clear, fair, and transparent return and refund process so you always know what to expect. This policy explains when returns are accepted, how refunds are handled, and what steps to take if something goes wrong with your order.

By placing an order through containerstoreonline.com, you agree to the terms outlined in this policy.

1. Shipping Containers — 30-Day Money-Back Guarantee

We stand behind every container we sell. All shipping containers come with a 30-Day Money-Back Guarantee, subject to the conditions below.

To be eligible for a return or refund on a container, you must contact us within 30 days of delivery. Refunds on containers are issued less any applicable inspection, modification, bank, cancellation, trucking, and handling fees.

Container condition on arrival: We guarantee all containers sold in Wind and Water Tight (WWT), Cargo Worthy (CW), and IICL condition to be structurally sound and free from leaks upon arrival. Please inspect your container thoroughly before the delivery driver leaves your site. If you are arranging pickup, have your driver complete the inspection before leaving the depot.

Shipping containers travel the world before reaching you and will naturally show cosmetic wear including dents, scratches, surface rust, and minor repairs. This is considered normal condition and does not qualify as a defect. If you have concerns about appearance, we recommend purchasing new one-trip containers or painting the unit after delivery.

Door adjustments are not covered as a repair issue. Container doors frequently require alignment adjustments depending on how and where the unit is situated. Our team is happy to provide guidance on how to make these adjustments.

If your container arrives with a structural issue or damage requiring repair, contact us immediately while the delivery driver is still on-site. We will arrange one of the following remedies:

Repair reimbursement
On-site repair carried out by our team
Unit exchange (additional delivery fees will apply)
Full refund less all inspection, modification, bank, cancellation, trucking, and handling fees

2. Order Cancellation — Containers

Orders may be canceled before delivery is scheduled for a full refund, less any applicable inspection, modification, or bank fees.

If your delivery has already been scheduled with a carrier, we require at least 2 business days’ notice before the scheduled delivery date to process a cancellation without penalty. Cancellations with less than 2 business days’ notice may incur a fee up to the full cost of delivery, as the independent driver requires advance notice to arrange alternative work.

To request a cancellation, contact us as soon as possible at info@containerstoreonline.com.

3. Container Parts and Accessories — Returns

We accept returns on unused container parts and accessories within 14 days of delivery, provided the following conditions are met:

The item is unused and undamaged. The item is returned in its original packaging. The product has not been installed, altered, or modified.

Items that are not eligible for return include:

Custom-built or made-to-order products. Items that have been used, installed, or damaged after delivery. Discounted or sale items.

A 20% restocking fee applies to all approved accessory returns. Initial shipping costs are non-refundable. Please allow 1–2 weeks for your return to be processed once we receive the item.

We recommend using a tracked and insured shipping service for all returns. We cannot be held responsible for items lost or damaged in return transit and cannot issue a refund without confirmation of receipt.

4. How to Start a Return

To begin a return request, please contact our support team with the following information:

Your order number. A brief description of the reason for the return. Photos of the item if it arrived damaged, defective, or incorrect.

Once your return request is reviewed and approved, we will provide instructions for sending the item back. We aim to respond to all return requests within 1 business day.

5. Damaged, Defective, or Incorrect Items

If you receive a product that is damaged, defective, or not what you ordered, please contact us within 7 days of delivery with photos and your order details.

For valid claims, we will arrange either a replacement or a full refund depending on the situation and product availability. For accessories or parts that arrive damaged or incorrect, we will cover the return shipping costs.

For containers, please follow the inspection process described in Section 1 and contact us before the driver leaves your site.

6. Refund Process

Once a return is received and inspected, refunds are typically processed within 7–10 business days. Refunds are issued to the original payment method used at the time of purchase. You will receive a confirmation email once your refund has been processed.

If a returned item does not meet the conditions outlined in this policy, we will notify you by email and advise on next steps.

Please note that your bank or payment provider may require additional processing time beyond our standard window. If you have not received your refund after 14 days, we recommend contacting your bank before reaching out to our team.

7. Items Not Eligible for Return or Refund

The following are not eligible for return or refund under any circumstances:

Containers that have been modified, altered, or permanently installed after delivery. Accessory items that are discounted, used, or returned without original packaging. Any order where the buyer failed to inspect the container upon delivery and did not report issues before the driver left the site. Charges related to unsuitable delivery sites, refused deliveries, or delivery trucks becoming stuck.

8. Our Transparency Promise

At Container Store Online, we operate with honesty, clarity, and fairness. We provide accurate product descriptions, clear pricing, and straightforward return conditions with no hidden clauses or confusing terms. Our goal is to make sure every customer feels confident and informed from the moment they place an order to the moment their container arrives.

If you ever have a concern or question, we are here to help.

9. Customer Support

For questions about returns, refunds, cancellations, or container condition, our team is ready to assist.

Container Store Online Email: info@containerstoreonline.com Website: containerstoreonline.com

Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (CST)

We aim to respond to all inquiries within 1 business day.