Shipping Policy

Last Updated: June 29, 2026

At Container Store Online, we’re committed to making the delivery of your shipping container or accessories as smooth and straightforward as possible. This Shipping Policy covers everything you need to know about order processing, delivery timelines, site requirements, and what to expect from the moment you place your order to the moment your container arrives.

By placing an order through containerstoreonline.com, you agree to the terms outlined in this policy.

1. Order Processing

Orders are typically processed within 1–2 business days after payment confirmation. Once your order is placed, you will receive:

  • An order confirmation email summarizing your purchase; and
  • A delivery confirmation with scheduling details once your order has been dispatched.

Orders placed on weekends or public holidays will be processed on the next business day. If there are any delays due to high order volume, stock availability, or logistics scheduling, we will notify you promptly by email.

2. Shipping Coverage

We deliver shipping containers and accessories nationwide across all 50 U.S. states. We work with a network of independent third-party carriers to ensure reliable delivery to your location.

Please ensure your delivery address and site information are accurate when placing your order. Incomplete or incorrect information may result in delivery delays or additional fees.

3. Shipping Costs

Shipping containers are delivered for free — delivery is included in the price of every container we sell, with no hidden fees added at checkout.

Container parts and accessories may be subject to shipping costs based on:

  • Package weight and dimensions
  • Delivery destination

Any applicable shipping costs for accessories will be clearly displayed at checkout before payment. All prices are listed in USD.

4. Delivery Timeframes

Delivery timelines vary based on your location and container availability. General estimates are as follows:

  • Standard container delivery: 3–10 business days from order confirmation, depending on your location and scheduling with the carrier.
  • Accessories and parts: Typically arrive within 2–7 business days.

Please note that delivery timeframes are estimates and may be affected by weather conditions, site access, carrier availability, or other factors outside our control. We are not liable for losses caused by delivery delays.

5. Delivery Site Requirements

Shipping container delivery is carried out using large trucks and trailers that can weigh over 30,000 lbs and measure up to 70 feet in length. It is your responsibility to ensure:

  • The delivery route is accessible and safe for a large vehicle;
  • The delivery site is level, firm, and large enough to accommodate the container and the delivery truck; and
  • You or an authorized representative is present at the time of delivery to direct the driver.

If the driver determines that the site or route is unsuitable, you must provide an acceptable alternative location. Any additional charges resulting from an inaccessible site, a refused delivery, or a delivery truck becoming stuck — including dry-run fees, detention time, and towing costs — are your responsibility.

We strongly recommend surveying your site and delivery route before your scheduled delivery date. Contact our team if you have any questions about site preparation.

6. Container Inspection at Delivery

Please inspect your container before the delivery driver leaves your site. If you are arranging pickup, have your driver inspect the container before leaving the depot.

Shipping containers are used in global logistics and will typically show cosmetic wear including dents, scratches, and surface rust — this is normal and expected. However, if you notice a structural issue or damage requiring repair, contact us immediately while the driver is still on-site. We will work with you on the appropriate remedy.

For more details on container condition grading and repair remedies, please refer to our Terms and Conditions.

7. Order Tracking and Scheduling

Once your order is dispatched, our team will be in touch to coordinate a delivery date and window that works for you. For container deliveries, we work directly with the carrier to schedule your drop-off.

For accessories and parts, you will receive a tracking number via email so you can monitor your shipment in real time. If tracking information is not immediately visible after dispatch, please allow 24–48 hours for the courier system to update.

8. Delivery Address Changes

If you need to update your delivery address or site details, please contact us as soon as possible — ideally before your order is dispatched.

Once a container delivery has been scheduled with a carrier, changes may not be possible and could result in rescheduling fees. Contact us at info@containerstoreonline.com and we will do our best to accommodate your request.

9. Damaged or Lost Shipments

We take every precaution to ensure your order arrives in the condition described. However, if there is an issue:

  • Damaged container on delivery: Contact us immediately before the driver leaves. Do not sign off on delivery if the container has damage beyond normal cosmetic wear. We will arrange a repair, exchange, or refund as appropriate.
  • Damaged accessories in transit: If your package arrives visibly damaged, refuse delivery if possible and contact us right away. We will work with the carrier to resolve the issue.
  • Lost accessories shipment: If your package has not arrived within 7 days of the expected delivery date, please notify us and we will investigate with the courier.

Where applicable, you may be asked to provide photos of any damage, proof of purchase, and relevant carrier documentation to support a claim.

10. Pre-Delivery Cancellations

Orders may be canceled before delivery is scheduled for a full refund, less any applicable inspection, modification, or bank fees.

If your delivery has already been scheduled with a carrier, we require at least 2 business days’ notice before the delivery date to cancel without incurring a cancellation fee. Late cancellations may be charged up to the full cost of delivery.

For full details, see our Terms and Conditions.

11. Out-of-Stock Items

We strive to maintain accurate inventory on our website. In the rare event that an item becomes unavailable after your order is placed, we will notify you as soon as possible and offer the choice of a full refund, an exchange, or a backorder.

12. Taxes and Fees

All applicable taxes will be displayed during checkout where required. You are responsible for any local taxes, duties, or government fees associated with your purchase. For more information, see Section 8 of our Terms and Conditions.

13. Customer Support

Have a question about your delivery or need help preparing your site? Our team is here to help.

Container Store Online
Email: info@containerstoreonline.com
Website: containerstoreonline.com

Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (CST)

We aim to respond to all inquiries within 1 business day.